Customer Service

Privacy Policy
The Wooden Wizard is committed its clients' privacy and protection. Any information provided on this website will not be shared or sold to third parties. This secure web site protects clients from the loss, misuse or alteration of information. NOTE: No store credit card information is stored on this site.

Return Policy
The Wooden Wizard wants its customers to be completely satisfied. If you are not satisfied, please send the puzzle back, assembled, within 14 days of receiving it, and Jill will return 100% of the purchase price.

Shipping Policy
You can order puzzles securely online via MasterCard, Visa or PayPal. You can also order via e-mail by using our Contact Form. Puzzles are shipped within 2 business days if they are available. If you order a custom-designed puzzle not shown on this web site, shipping will take 2-3 weeks or longer especially if ordered close to a holiday. Shipping and insurance is free within the continental U.S. Please contact Jill via her Contact Form for orders that are outside of the United States.

Customized Puzzle Orders Are Available

If you have an idea for a puzzle that you would like Jill to customize just for you, please e-mail or call her directly. You will need to provide Jill with a drawing or photograph of your idea. Include an approximate size and shape, and the number of pieces and colors you wish to have incorporated.

Creating original puzzle designs, engraving the wood, and hand coloring and cutting each piece is extremely time and labor intensive. Custom jigsaw puzzles take 4-6 weeks to complete. However, your patience will be rewarded with a truly stunning original that will be enjoyed for generations.

NOTE: The Wooden Wizard does not make jigsaw puzzles using a photograph glued directly onto a piece of wood.

All puzzles and their frame come assembled and sealed in shrink-wrap. You can display your sealed fine art jigsaw puzzle on an easel, mount on a wall, or open and construct it. Every puzzle comes with a label that includes its title, the number of pieces, the date, and Jill's signature on the back of the frame.

The Wooden Wizard's puzzles are made primarily for adult enthusiasts and fine art collectors who admire the craftswomanship and enjoy the challenge and fun of assembly. Please do not give these puzzles to young children who might accidently swallow the small pieces.